Customer Support
Manage customer inquiries and support tickets
12
Open Tickets
2.4h
Avg Response
8
Resolved Today
4.8
Satisfaction
Support Tickets
#CS-001 - Defective Product Return
High OpenCustomer received damaged RS-X3 sneakers and wants a replacement...
š¤ Sarah Johnson
š§ sarah.j@email.com
ā° 2 hours ago
š¦ Order #PU-2025-001234
#CS-002 - Size Exchange Request
Medium In ProgressCustomer needs to exchange Thunder Spectra shoes for a larger size...
š¤ Mike Chen
š§ mike.chen@email.com
ā° 5 hours ago
š¦ Order #PU-2025-001235
#CS-003 - Shipping Inquiry
Low OpenCustomer asking about delivery status of Phase Backpack order...
š¤ Emma Wilson
š§ emma.w@email.com
ā° 1 day ago
š¦ Order #PU-2025-001236
#CS-004 - Refund Request
High ResolvedCustomer requested full refund for incorrect item received...
š¤ David Lee
š§ david.lee@email.com
ā° 2 days ago
š¦ Order #PU-2025-001237
Quick Actions
Response Templates
Active Agents
Alex Smith (4 tickets)
Jessica Brown (2 tickets)
John Davis (Away)
Maria Garcia (Offline)